At Nature Way Mart, we take pride in delivering high-quality oils with the utmost care. If you are not fully satisfied with your purchase, please review our Return & Refund Policy below.
1. Eligibility for Returns
We accept returns only if:
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The product is damaged, leaking, or defective upon delivery.
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The wrong product was delivered.
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The item is unused, sealed, and in original packaging.
⚠️ Note: Due to hygiene and safety reasons, we cannot accept returns of opened or used oil bottles.
2. Timeframe for Returns
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You must request a return within [2 days] of receiving your order.
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Requests made after this period will not be eligible.
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Name
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Billing & Shipping Address
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Email Address
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Phone Number
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Payment Details (processed securely through trusted payment gateways)
3. How to Request a Return
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Contact Us.
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Provide your Order ID, reason for return, and clear photos/videos of the product and packaging.
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Our team will review your request and guide you on the next steps.
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Browser type & version
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Device information (desktop/mobile)
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IP address (for security and order verification)
4. Refund Process
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Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within [3–7 business days] via your original payment method.
5. Non-Returnable Items
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Opened or partially used oil bottles
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Items purchased during clearance or promotional sales (unless damaged or defective)
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Customized or special-order products
6. Contact Us
For any shipping-related queries, please contact:
Email: naturewayoils@gmail.com
Phone: +91 9384746469
